If you no longer wish to use the services of the Active or Trader account, and would therefore like to switch your account type back to Basic, please contact our Servicedesk. To change your profile back from Active or Trader to Basic, we kindly ask that you first make sure that…
- …you do not hold a negative cash position in any currency on your account. Your cash balance in your base currency is visible in the top figures in your trading platform. If you hold any negative cash in a foreign currency, this will show in your portfolio.
- …you do not hold positions in any derivatives in your portfolio.
Once the above conditions are met, we kindly ask you to confirm your request by sending your request to firstname.lastname@example.org. Please confirm the username of the account for which you would like to change the profile. Please note that we can only process the request if it is sent from the e-mail address that is linked to the account.