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Money Transfers and Handling

My transfer hasn't arrived in my account. What should I do?

Answer

Transfers can take up to 2-3 working days to complete.

Once this time has elapsed, please check your bank account for the funds; it may be that your transfer failed, or was returned.

If this is not the case, you may have sent funds from an unregistered bank account. Please check the bank details you have registered with DEGIRO in your Profile tab. If you have sent funds from an unregistered bank account, you can register the new bank details on your profile under "Linked Bank accounts".

If none of the above is the case, please contact our service desk by e-mail.

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DEGIRO is the first wholesale broker for private investors. An online investment platform for all types of investors. DEGIRO enables its customers to invest worldwide at unprecedented low rates. DEGIRO is investing globally for everyone. Previously, investing was often limited to stock exchanges in Europe or the United States. Through one platform, all DEGIRO investors gain access to products and markets worldwide. This means that private investors can spread their investments much better. DEGIRO fits perfectly with the investor who manages his business online. For us, customers do not pay for the salary of unnecessary staff. DEGIRO takes away the last difference between professional and private investors; the fees. Essential for the return of private investors.

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