General

DEGIRO respects and protects your privacy. You can visit this website anonymously. DEGIRO is not interested in names or other information revealing the identity of the visitors to this site. Information about you or your computer will only be registered with DEGIRO for technical reasons, or in connection with a customer. This is done with a cookie or other means.

Cookies

What is a cookie?

Cookies are small files stored on the hard drive of your computer. Cookies ensure that your browser is recognized by DEGIRO's Web server.

Why does DEGIRO use cookies and web bugs?

Websites have no memory. A visitor who browses from page to page on the site is regarded as a new visitor each time. Cookies enable a website to recognize your browser. Web bugs behaves in much the same way as cookies.

Are all cookies the same?

No. There is a difference between cookies. A distinction is made between function, duration and who places the cookie.

Function:

A technical cookie is necessary for a website and specific functions to work (technically). For example, to create access to protected or secured parts of a website. Without this type of cookie, some services, such as a login, shopping cart and electronic payment will not work.

An analysis cookie collects information about how visitors use a website. For example, the page that is visited most and where any errors occur. The purpose of this type of cookie is to provide the website provider insight into how the site works and how it can be improved. This cookie thereby also contributes to the website's usability.

A functional cookie remembers the choices made by the user. It may be choices such as a username, currency, language or country. This means that a user does not need to specify their preferences again. The functional cookie thus also contributes to ease of use.

An advertising cookie is used to display advertisements that are targeted at visitors of the website to ensure that the same advertising does not appear every time, and to measure the effectiveness of advertising campaigns. These are usually placed by advertising networks with the consent of the administrator of the website. They record that a website is visited.

Duration:

A session cookie is installed on the visitor's computer and collects data as long as the visitor is actually on the website. When you close your browser, the cookie is removed.

A permanent cookie is installed on the visitor's computer in a fixed (longer) period.

Parties:

A first-party cookie (first party cookie) is a cookie that is connected to the website which the visitor is visiting at the time. It may be a cookie from DEGIRO placed when visiting www.degiro.nl or related subdomains.

A third-party cookie (third party cookie) is a cookie that is placed by a party other than DEGIRO (the provider of the visited website). For example, providers of advertisements and (external) providers of applications whose advertisements or applications are integrated in the visited website.

What is a web bug?

A web bug is an electronic image of a single pixel (1 x 1) or a so-called "colourless GIF" in the website's coding. Web bugs really function in the same way as cookies. Web bugs are used to follow the visitor traffic from one page to another, in order to optimize the flow of traffic on the website.

What can I do if I do not want (certain) cookies?

You can in your browser settings (eg. Internet Explorer, Safari, Firefox, Mozilla or Chrome) specify whether you allow cookies or not and which cookies to accept. The settings are different from browser to browser. You can obtain information about the location and method under the 'Help' on your browser.

You should be aware that you may not be able to use our website's functions properly if you refuse (certain) cookies.

If you do not wish to receive advertising cookies, you can activate the 'do not track' in your browser.

You can on www.youronlinechoices.eu indicate that you do not want to receive cookies from advertising companies.

What DEGIRO uses your personal information for?

DEGIRO only records personal information that you have provided upon request when you become a client of DEGIRO and only after your explicit permission. Without these statements DEGIRO cannot and must not exercise its business activities. DEGIRO and DEGIROs group companies will use your information to provide you services that keep you informed about (new) products and services from DEGIRO and group companies for anonymous statistical analysis, and comply with legal obligations.

All telephone conversations between the customer and DEGIRO are recorded. These recordings are stored and can be used for:

  • delivery of documents, such as by difference of interpretation or regarding the content of the telephone conversation;
  • (fraud) detection and investigation;
  • evaluation of service quality;
  • training, coaching, and evaluation purposes

Liability

DEGIRO considers it important that the processing of your (personal) information is conducted in a manner that is consistent with the existing safeguards to protect your personal information. DEGIRO complies with the rules of the Data Protection Act and the Act on Financial Supervision in all its activities. Your (personal) information will not be disclosed to third parties outside DEGIRO and DEGIRO's group companies without your express consent, unless legal obligations require of DEGIRO.

Third-Party Websites

DEGIRO and group companies are not responsible for the measures of other websites using terms, even when they are associated with DEGIRO's and the Group's websites with hyperlinks or otherwise.

Exercise of Rights

You have the right to see your information and when necessary the ability improve or correct this information. For this, contact DEGIRO through this website.

We'll keep you updated about (new) products and services from DEGIRO and group companies via e-mail. If you do not want this, it can be specified via client@degiro.co.uk

Changes

DEGIRO reserves the right to make changes to this statement. It is therefore advisable to consult this privacy statement regularly when you visit this website.

Do you think that there is something wrong with this statement or are you unhappy with another aspect of our service? Please make sure to contact us. Your complaint will be handled by DEGIRO's compliance officer. If you are unhappy with DEGIROs assessment, please contact Klachteninstituut Financiële Dienstverlening, PO Box 93257, 2509 AG in The Hague (www.kifid.nl).