Recognise imposter websites

In order to avoid any phishing through imposter websites, we would like to share a few easy tips and tricks on how to recognise our official communications.

Website use

Please be sure to always check the website URL before entering any personal information. For our all websites, we only use ‘DEGIRO’ fully spelled out plus the official top-level domain for your country. For the UK this is:

In addition to checking the URL itself, you should also make sure that you are using an official DEGIRO website by checking if a closed lock is shown in the search bar next to the URL. All official DEGIRO websites have a valid certificate. By simply clicking on the lock, a menu will specify if a valid certificate for DEGIRO is present. Please do not visit a (so-called) DEGIRO website without a closed lock, as this will be a fake website.

ssl certificate ico url

Please check if there is a certificate owned by DeGiro B.V.

E-mail communication

We use various different e-mail addresses to reach out to you depending on the type of communication. For example, general newsletter communication is sent from, while our Service Desk uses the e-mail address While the first part of the e-mail address may vary, official DEGIRO e-mail addresses always end with '', '', '' or ''.

Trading platform

There are two ways for you to log in to our trading platform:

  1. Directly through the mobile app (Apple or Android)
  2. Directly via or by clicking the button in the top right corner of our official website.

File links

Oftentimes, we link to files in our communications in order to help you to find specific information efficiently. As with our websites, file links make use of ‘DEGIRO’ spelled out in full followed by the top-level domain for your country ‘' or, in case of international documents ‘’.

Information requested

In our communications with you, we will never ask you for your password. Any communications requesting such information should be ignored.

Information provided

As an execution-only broker, we do not provide investment advice. When a (supposed) DEGIRO employee contacts you via phone, e-mail or any other kind of communication to give advice and/or ask for your login, please do not respond. Also, we will never link to the login page directly. Instead, we might use the official homepage or any other page where you can find the login button. We will no longer link directly to the login page.


In order to add an extra security measure to your account, we kindly request you to enable two-factor-authentication. This is an extra security setting you can enable in your account. If you would like to add this possibility, please go to ‘profile’ in your DEGIRO account, choose ‘security’ and then follow the steps to install the ‘two-factor-authentication’.

Please stay alert to any kind of suspicious communications. You should never share your password, always lock your device or log out of the account when leaving the computer and be careful with unsecured internet such as public WIFI networks.

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Investing involves risks. You can lose (a part of) your invested funds. We advise you to only invest in financial products which match your knowledge and experience. This is not investment advice.

Investing places your capital at risk. Read our full warning here.


We want to empower people to become the best investors they can be. By offering a universe of possibilities and choices on our user-friendly platform, we are removing barriers to make investing accessible to everyone: beginners or experts. You get access to a wide variety of products on more than 50 global exchanges to have the freedom to invest the way you like. In our world, you also get great value for money. So, without compromising an inch on the quality, security and range of our investment services, we offer incredibly low fees. Prioritising your needs has helped us become the leading European online broker. Our 2.5+ million clients and 100+ international awards are proof of our success.

This communication is issued on behalf of flatexDEGIRO Bank AG and has been approved as a financial promotion on 3rd August 2023, for the purposes of section 21 of the Financial Services Market Act 2000 (FSMA), by Resolution Compliance Limited which is authorised and regulated by the Financial Conduct Authority (FRN:574048). flatexDEGIRO Bank AG is an overseas firm which is not authorised by the Financial Conduct Authority. This means that the FCA Rules made under FSMA for the protection of retail clients do not apply to the services provided by flatexDEGIRO Bank AG but investors are instead protected under applicable German law and Dutch law rules that apply to flatexDEGIRO Bank AG. Investors are not protected by the UK Financial Services Compensation Scheme.


Terms and conditions for the £100 transaction fees offer

If you activate your DEGIRO investment account before the 1st of August 2023, DEGIRO will reimburse your transaction fees up to £100. The following conditions apply to this offer:

  • The offer is valid until the 31st of July 2023.
  • During the offer period, new clients who have activated an account will receive up to £100 in transaction fees reimbursed.
  • The first transaction costs and external handling fees up to £100 within the timeframe until the 31st of August 2023 will be reimbursed.
  • Currency handling fees (Auto FX trader) are not eligible to be refunded with this promotion.
  • We will reimburse the transaction costs and external handling fees you have spent (up to a maximum of £100) to your DEGIRO account in early September.
  • This offer is only valid for new clients with an UK DEGIRO account.
  • To be eligible for this offer, the new client needs to make a first deposit to validate the account (minimum deposit is £0.01) and activate their DEGIRO account.
  • New clients who started their registration before the offer period, but activate their DEGIRO account during the offer period, are also eligible for this offer.
  • If an existing account is already linked to the address of the new client, participation is excluded.
  • Each new client can only claim the £100 transaction credit once.

Acceptance of offer conditions

By participating in the offer, the client automatically accepts the offer conditions and terms. DEGIRO may terminate the campaign prematurely or change the campaign conditions. DEGIRO will communicate any changes via the website.


Participation in the offer is open to all clients who have activated an account at DEGIRO on or before the 31st of July 2023.